pisang77 Privacy Policy: Protecting Indonesian User Data
This document explains how pisang77 collects, uses, stores, and protects the personal data of users who access our platform. Your privacy is our priority, and we are committed to managing information transparently in line with industry best practices.
Last updated: 2024. Questions can be sent to [email protected]
1. Data We Collect
pisang77 collects various types of information to ensure the service runs smoothly and the user experience remains optimal. The data collected includes account information such as your full name, email address, phone number, and date of birth provided during registration. This information is used for identity verification and account management.
We also collect device and browser data automatically, including IP address, device type, operating system, browser version, and time zone. This technical data helps us detect unauthorized access, optimize platform performance for the various Android and iOS devices commonly used in Indonesia, and diagnose technical issues that may arise.
To process financial transactions, we collect payment information limited details, such as the bank account name, last four digits of the account number, or the name of the digital wallet (GoPay, Dana, OVO) used for deposits and withdrawals in Indonesian Rupiah (IDR). Full account numbers or card details are not stored directly in our systems — processing is handled through certified third-party payment gateways.
In addition, we record platform usage data such as pages visited, session duration, game categories accessed, login times, and aggregate betting history. This data is analyzed anonymously to improve service quality and tailor content to user preferences.
2. Purpose of Data Use
The data we collect is used exclusively for platform operational purposes and service improvement. Primary purposes include: processing user registration and account verification, validating identity for KYC (Know Your Customer) requirements before withdrawals are processed, and sending important notifications related to account activity such as deposit confirmations, password changes, or security alerts.
Usage data is used to analyze platform trends, identify the most-used features, and prioritize developments that benefit Indonesian users. This analysis is conducted at an aggregate level and is not linked to any individual user's personal identity.
pisang77 does not use your data for third-party marketing purposes without your explicit consent. If you choose to receive promotional communications from us, you can change this preference at any time through your account settings or by contacting our support team at [email protected].
3. Cookies and Tracking Technologies
The pisang77 platform uses cookies — small text files stored on your device — to maintain your login session, remember display preferences, and ensure that basic security functions work properly. Without session cookies, you would be asked to log in again every time you close the browser, which can disrupt your playing experience.
In addition to functional cookies, we use analytical cookies to understand how users interact with the platform. This data is anonymous and cannot be used to identify you directly. We do not use third-party cookies for targeted advertising from external advertising networks.
You can manage or disable cookies through your browser settings. Please note that disabling functional cookies may affect your ability to use certain features on the pisang77 platform, including the auto-login function and display preference storage. Instructions for managing cookies are available in each browser's help documentation.
4. Data Storage and Security
All user data stored by pisang77 is protected using industry-standard encryption. The connection between your device and our servers uses the HTTPS/TLS protocol, ensuring that data transmitted cannot be intercepted or read by unauthorized parties. Sensitive data such as passwords is never stored in plain text — we use secure hashing methods.
Access to user data on the internal side of pisang77 is restricted to personnel with a direct operational need, such as the KYC verification team and technical support staff. All internal access is logged and audited regularly to detect potential misuse. We also apply routine security updates to close any vulnerabilities that may be discovered.
User data is retained for as long as the account is active and for a defined period after account closure in accordance with applicable legal requirements. Once the retention period ends, data is permanently deleted from our systems. We do not retain data beyond the duration required for operational and regulatory compliance purposes.
5. Sharing Data with Third Parties
pisang77 does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, in the course of operating the platform, we work with several categories of trusted partners who may process data in a limited capacity.
Payment partners (IDR transaction gateways) receive the minimum information required to process deposits and withdrawals, such as verified account names and details. Identity verification (KYC) service providers receive the identity documents you upload directly for validation purposes. All partners are bound by confidentiality agreements and are required to comply with equivalent data protection standards.
pisang77 may disclose user data when required by law, court order, or a competent regulatory authority in Indonesia. In such situations, we will only disclose the minimum information specifically requested and will endeavor to notify the affected user if permitted by law to do so.
6. User Rights Over Personal Data
As a pisang77 user, you have the right to access the personal data we hold about you. You may submit a data copy request by emailing [email protected] and including your account details. Requests will be processed within a reasonable working timeframe after identity verification is complete.
You also have the right to update or correct inaccurate information. Most profile data can be changed directly through the Account Settings menu. For changes to sensitive data such as your registered name or account information, additional verification through the support team is required to prevent unauthorized modifications.
If you wish to close your account and delete your data, contact [email protected] with an account closure request. We will process the data deletion in accordance with our applicable retention policy. Please note that some data may need to be retained for a specified period to meet legal obligations, even after the account is closed. For further questions about your privacy rights, see the pisang77 FAQ page.
7. Policy Changes and How to Contact Us
This Privacy Policy may be updated from time to time to reflect changes in our operational practices, new legal requirements, or service improvements we make. Any updates will be published on this page with the latest revision date. We recommend that users check this page periodically.
For significant changes that materially affect the way we process your personal data, we will endeavor to provide notice via the email address registered to your account or through in-app notifications. Continued use of the platform after the effective update date constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding your data privacy at pisang77, our team is ready to assist via email at [email protected]. Please include your account name and a brief description of your request so our team can respond accurately and efficiently. You can also visit FAQ for answers to common questions about privacy and account security.
Manage Your Account Securely
Your data security and privacy are the foundation of trust between users and pisang77. Log in to your account to review your privacy settings, or register to start enjoying Indonesia's trusted mobile entertainment platform.